Tag Archive for 'Moses Kemibaro'

This Blog featured in the Business Daily.

This blog was featured in an article on the growing influence of blogging in Kenya in yesterday’s edition of the Business Daily Newspaper. You can read the article, “Kenya has the third largest number of blogs in Africa” in full here>

A tale of two countries.

This is an article for which I was interviewed a week ago by Russell Southwood of Balancing Act. The interview I had basically covered the state of Internet and mobile uptake in Kenya since the high speed undersea cables went live in East Africa last year. You can read the article here>

Hard times for small firms in wireless sector.

This is an article on regulation within Kenya’s telecommunications sector that was published last week in the Business Daily where I was quoted. The article refers to a blog post I wrote last month on the Safaricom and Communications Commission of Kenya (CCK) standoff regarding controversial fair competition and equality regulations. You can read it here>

Mocality, a mobile business directory for Africa.

Yesterday afternoon I met Stefan Magdalinski for coffee at the Nairobi Java (Junction Branch). Stefan is the CEO of Mocality, a mobile-based and crowd-sourced business directory that has been operating under the radar in Kenya. Mocality operates out of Cape Town in South Africa but has been deliberately launched in Kenya first and more specifically Nairobi with over 10,000 businesses listed at this time (other Kenyan towns and cities will be added over time).

As I found out during our meeting, Stefan previously was a Co-founder and CTO for Moo.com, an online printing company that lets you create custom-made business cards, postcards, stickers and other paraphernalia on their web site (its a really nifty service by the way!). Also at the 2 hour meetup we’re Joshua Mwaniki who is Mocality’s Country Manager for Kenya and Kennedy Kachwanya who is the operations Manager for Maduqa.com, a Kenyan online shopping mall. The meetup had been more or less organized by Ushahidi’s Erik Hersman over email (thanks Erik!).

Joshua Mwaniki and Stefan Magdalinski of Mocality

Mocality’s started aim is to generate a massive base of local content that is accessible from your mobile phone and easy to search. It’s designed to help you find whatever you need in Nairobi without having to look it up in a book or even use a computer. It’s a wealth of local information in your pocket, wherever you are, any time of the day. I happened to register Dotsavvy on Mocality prior to the meeting and it works pretty well with a lot more detail than what you would get in a standard Yellow Pages listing. What I find most compelling about Mocality’s approach to listing businesses is that it crowd-sources business listings through “agents”. Agents can sign-up online and are remunerated for entering new business listings that are then verified. According to Stefan, they now have over 60 agents working in Nairobi going around collecting business contacts and putting them into Mocality’s database. Agents are paid via M-Pesa meaning that they get paid promptly and are incentivized to get as many listings as possible.

Kennedy Kachwanya of Maduqa

Another aspect about Mocality is that there are a myriad of ways of uploading and accessing business listings. One can do so via the mobile web, email, a J2ME app, an iPhone app, SMS and of course via web browser on a PC. In addition, businesses that list on Mocality also have access to free bulk SMS, a mobile business card and a free mobile website. This means that Mocality is far more than a directory – its also a business toolkit with additional services that are relevant for businesses of all sizes. Listed businesses get 400 free SMS messages a month which they can use for sending promotional messages to their customers. In addition, business listings are augmented using Google Maps so that they are precisely mapped for location. One feature I really liked on the Mocality iPhone app that Joshua demonstrated is that a restaurant for instance could have its full menu on the business listing as well as photos and logos for the restaurant – its more than a basic online directory for sure!

Going forward, having talked to Stefan and Joshua it seems that Mocality have a lot of big ideas for Africa. I really like the fact that they launched first in Kenya meaning that Mocality realizes the value of doing so here first before even doing so in South Africa where they are based. Its a fact that Africa outside South Africa is very different and a Pan-African roll-out needs to factor these differences into the mix. I kept asking if they planned to offer certain features that would be ideal for Kenya like mobile money integration and FourSquare-like functionality – all I got we’re smirks and grins that indicated something is definitely cooking in stealth. It also remains to be seen how Mocality which has a whole bunch of value-added services will fare against the tried and proven Yellow Pages in Kenya who recently also launched SMS-based services and a mobile web version of their web site. In addition, not to be locked out is Google Local Maps which has some of the value-added functionality that Mocality does though not quite as extensive. Whatever the case, Mocality which is part of Naspers in South Africa could be a game changer for local business information and services in Kenya, enroute to the rest of Africa.

Brandscape’s 15th Brand Forum: “Branding, what are the new realities”.

Sometime last month I attended the 15th edition of Brandscape’s Brand Forum at Blanco’s in Hurlingham, Nairobi. The forum brought together marketing and branding enthusiasts to discuss matters shaping brand direction and strategy. The forum’s theme was “Branding, what are the new realities” which went further to explore the changing landscape of branding. You can read the full summary of what we discussed here>

CIO East Africa Interview on ICT Entrepreneurship.

This is a link to an interview I did with CIO East Africa for their April 2010 edition on the challenges of being an ICT Entrepreneur in Kenya, and the broader East African region.

The interview can be read in full in the print edition of CIO East Africa. Also featured in the same is Seven Seas Technologies CEO Mike Macharia. You can read it here>

Citizen Journalism Presentation at the Kenya ICT Board’s Media Workshop.

This is a presentation on Citizen Journalism that I gave this afternoon at the Kenya ICT Board’s Media Workshop:

CNBC Africa Interview on Social Media in East Africa.

This is a feature on the rise of social media for business in East Africa that was aired a few weeks ago on CNBC Africa. I was interviewed for the same on behalf of Dotsavvy. Also interviewed we’re Soko Directory’s Steve Wafula Biko, Centurion Systems’ Kevit Desai and FabGuru’s Cynthia Muyoti.

CNBC Africa: East Africa Business Report on Social Media from Moses Kemibaro on Vimeo.

TEDx Nairobi 2009 Presentation and Video.

Below is a presentation and video on the implications and considerations of high speed Internet in Kenya that I made at the inaugural TEDx Nairobi in August 2009. These we’re recently released online by TED:

The “5C’s” for a successful web site.

I hear it all the time – people complaining that their web sites are not delivering the results they expected. Usually, this is after they have spent thousands or even millions of shillings and are not seeing an iota of the massive returns they had hoped for. So, what went wrong?! More often than not, its not what went wrong but rather their web sites we’re broken from the time they went live. By saying that these web sites are broken I mean that they do not conform to five key principles that are needed for a web site to succeed. I call these the “5C’s” for a successful web site.

The first C for a successful web site is content. Content is the very thing that keeps people coming back to a web site, time and again. It is not just the amount of content that matters but also how frequently it is updated and whether its relevant to the targeted audiences. In addition, content is not just limited to text but rather also includes video, audio and other forms of content for download. The funny thing is that most businesses do have lots of content but they don’t put it on their web sites, or they don’t have it online in the right quantity, or quality.

The second C is for commerce. A business web site has to have a commercial focus if it is to be successful. This can be by driving direct sales online through e-commerce or could be lead generation that eventually leads to offline sales via a sales force or call center. This means that a web site has to be built with this focus in mind so that users are explicitly or implicitly channeled to a sales oriented action. One of the emerging ways of doing this is having real-time live chat on your web site to help customers and prospects make a buying decision. Its also about ensuring you invest in internet marketing to increase the visibility of your web site.

The third C is for community. Today, its almost a no-brainer that your web site needs to be about more than your corporate profile and offerings. Successful web sites have features or extensions that encourage a sense of community. These features can be a blog, discussions forums, opinion polls and online surveys. They can also be links to social media such as Facebook fan pages, Twitter profiles, YouTube channels and LinkedIn groups. Ultimately, its about engaging customers and prospects in an interactive manner where they “belong” to your web site.

The fourth C is for context. Context is basis upon which your web site  is relevant or not to your target audiences. If your web site is not contextually relevant whether its for product information or media downloads then it will not succeed. The easiest way to ensure that context is achieved on a web site is to ask the users what they would like to see on the web site. From this point of view, email feedback forms and even social media can provide low-cost and effective user feedback channels.

The fifth and final C is for continuity. More often than not, web sites go live but are not maintained or managed for continuity. What I mean in this respect, for instance, has the very real prospect of a web site being hacked at any given time been considered? The consequence of such an action could be loss of business and trust, especially where services such as e-commerce are concerned. Yes, continuity is exceptionally important for a successful web site which means regular backups, up-to-date back-end applications, secure hosting and proactive monitoring need to be the order of the day.