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Orange Kenya launches unlimited Internet data bundles.

Press Release.

  • Targets prepaid Mobile and Internet Everywhere 3G modem users
  • Access to unlimited daily, weekly and monthly bundles
  • The offer is the most affordable proposition in the data market

Nairobi, January 18, 2011: Integrated telecommunications services provider Orange has launched unlimited internet bundles for its mobile and 3G broadband customers.

The newly launched bundles will see Orange mobile customers enjoy unlimited internet for as low as Ksh 39 daily, Ksh 249 weekly and KSh 990 monthly while the Orange Internet Everywhere 3G modem customers will access unlimited internet for Ksh 990 and Ksh 2990 on a weekly and monthly basis respectively.

The new mobile unlimited internet bundles can be purchased by dialing #123# while the broadband bundles can be purchased from the Orange portal and are subject to a fair user policy.

The launch comes in the wake of Orange’s intent to increase its customer acquisition and retention by offering relevant and cost effective data services in a bid to further strengthen its position as the leading provider of data services in the country.

In a press statement issued from their offices, Telkom Kenya Chief Corporate Communication Officer Angela Nganga-Mumo said,” We are confident that with our reliable internet connectivity and now affordable bundles, we will have greatly improved the value proposition to our customers. Moreover, this fast and convenient access of data comes at a time when Kenyans are appreciating the use of ICT in the transaction of business, rather than just for social communication.”

According to the latest CCK report, the data market recorded a 14 % increase in the number of internet users to 14.3 million. This growth was accelerated by increased mobile subscriptions and the ease of accessing the service based on customer requirement and usage.

Orange Internet Everywhere 3G modems are available at all Orange shops and partner outlets countrywide and currently retail at Kshs 1790/-

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109 Comments

  1. Don Ochiel
    January 18, 2012 at 10:46 am — Reply

    Now I have just used this service. after enjoying an average of 5Mps I received a warning saying “you are currently at 100% of your friendly user policy allocation. You will now access the internet at a reduced speed. To get back your normal speed, please buy another bundle”. As we speak i’m averaging 66Kbps on a modem that should max out at 21Mbps.As far as I am concerned Orange are unable to scale their service to meet high consumption customers.
    Why would I be asked to buy another bundle when I have already purchased an unlimited bundle….these guys are idots.

    • February 18, 2012 at 6:01 am — Reply

      For How long did you ENJOY 5MPS, 1DAY,3DAYS OR 5DAYS???

      • hackerdude010
        July 30, 2014 at 7:31 pm — Reply

        I got the orange router and its disgusting It works amazing until 12:00 am but then it takes you and estimare 1 and a half minutes to load a picture its disgusting reply to me if this happens to you

        • Oni
          July 31, 2014 at 12:42 pm — Reply

          Stop being stupid. Everyone should know by now that orange has a fair usage policy of 10gb weekly and 20gb monthly. It gets slower after that but you can still use it for small downloads and browsing. If that’s not good enough for you, stop using it and go where there’s a better offer. When did safaricom or airtel offer 10+gb for 1000? If you don’t have zuku or faiba, orange is the only real option for downloads. Go on and buy a safaricom modem and compare.

    • Davie
      February 24, 2012 at 4:07 pm — Reply

      Yeah, i have also been experiencing the same problem.. its so annoying

      • Abdullah
        April 18, 2012 at 11:46 am — Reply

        There are no certain no. of days It depends on how much you download for the weekly bundle there is a limit of 10 gb for a monthly bundle its 20 gb. and you can’t put in a new bundle till the current bundle expires

        • mike x orange fan
          June 24, 2012 at 9:25 am — Reply

          2990 Kshs for monthly unlimited, just to find out that it’s only 20GB. I mean 2990Kshs for 20GB? 20GB only??? This is a rip off. I bought this package last night and now i just got a message that i am currently on 80% of my user policy.

          Monthly unlimited is simply 20GB for 2990. Call a spade a spade. Orange internet is for light surfers with money to waste.

          FOUL PLAY. Someone sue these thieves.

          • mike x orange fan
            June 24, 2012 at 9:26 am

            Im talking about orange 3G

          • darth jamaa
            December 22, 2014 at 9:17 pm

            Lets see, safaricom 25 GB = 11,499. I think 2,999 is not too bad.

      • stinch
        June 15, 2012 at 7:04 pm — Reply

        I think pepole should stay connected with YU even if its slow but sure

    • jaymo
      February 29, 2012 at 10:49 am — Reply

      got the same message after just buying the bundle on saturday (4 days of usage)
      this is being dishonest to customers

    • kevin
      April 26, 2012 at 9:10 pm — Reply

      orange 3G is a joke and a rip off it workd for only half of the first month and its permanently on 256kpbs repeated calls to nairobi and even goin with my laptop to orange offices overe and over in mombasa has been fruitless you are better off with airtel !!!

      • Hamdhan
        May 5, 2012 at 10:26 am — Reply

        YES!! ME TOO!! ITS also on 256kbps!!!

    • dero
      June 21, 2012 at 4:00 am — Reply

      stop being stupid no service provider offers unlimited internet in the world…FUP is a worldwide feature so that all people can have equal bandwith.if yu want real UNLIMITED DOWNLOADS then you will have to pay almost 8,000 per week.stupid pple

    • ANTONY
      March 3, 2014 at 9:19 am — Reply

      I though I was alone it also happened to me this is pure robbery unless we need to go back to school and learn the meaning of the word – UNLIMITED

  2. Daniel Muimi
    January 18, 2012 at 11:12 am — Reply

    Safaricom 3G vs. Orange 3G. Which one would you vouch for Moses?

    • January 18, 2012 at 12:40 pm — Reply

      @daniel its really hard to say? I did a test some months back and Orange 3G at the time was quicker. However, Safaricom 3G seems to also have improved. I guess its time for another speed test 🙂

  3. January 18, 2012 at 1:28 pm — Reply

    I think the FUP will hamper the uptake of the bundles. I wish they cd guarantee a minimum speed, like 5MBps.
    The finding that Internet users reached 14m, is this real? How did they define a distinct internet user? One person may access the internet using several SIM cards to take advantage of offers provided by the telecoms providers.
    Moreover, a huge proportion of Kenyans owning mobile phones are geezers with no idea what Google or Facebook are. Others exist who find no motivation to go online either. I know of white collar workers who have no interest with the Internet.
    So, I think we should discount this 14m figure to 8m. Whatcha think Moses?

    • January 19, 2012 at 8:38 am — Reply

      @kguy I agreed. The real number of active internet users is probably considerably lower than what has been published by CCK

    • idler
      January 20, 2012 at 8:34 pm — Reply

      how much data had you downloaded before the obnoxious “you are currently at 100%…”?
      Are you on the weekly or monthly unlimited?
      I was upbeat about the news but my spirits have surely been dampened by this post. Thanks though for info it might just save several of us.

    • Gerald
      February 19, 2012 at 5:49 pm — Reply

      I disagree.
      Last I checked,the ‘old geezer’s i.e over 50 yrs are less than 5%of the population.
      The statistics were based on the use of both service provider info and users of opera mini browser.
      Majority of internet browsers use phones and are under 30.If you are under 30,you have no excuse not to have web access,unless you are in Sarabel,Marsabit.

  4. Francis Kiarie
    January 18, 2012 at 5:16 pm — Reply

    Safaricom and orange should stop misleading it’s customers. Unlimited internet should be provided without reducing Data transfer speeds

    • Daniel Muimi
      January 19, 2012 at 5:43 pm — Reply

      Throw in Zuku for good measure. Whatever happened to fiber being our “saviour”, increasing speeds several times-fold and slashing costs? Haha.

  5. January 19, 2012 at 11:41 am — Reply

    I agree with Francis Kiarie and KGUY. All the internet providers should provide unlimited internet without data caps. Safaricom unlimited is pathetic. Plus these guys should update their sites on such an announcement. I have just visited the orange site to read more about the offer and there is nothing.

  6. Victor
    January 26, 2012 at 8:52 am — Reply

    This is one big con game, how do you call it unlimited yet there are data caps? I would like to stream football online,video chat etc. This is just sad and pathetic shame on Safaricon and Orange!

  7. samuel murekefu
    February 3, 2012 at 8:32 am — Reply

    I nod my head every time I read these posts. Kenya really needs fresh blood in internet service

  8. February 3, 2012 at 6:21 pm — Reply

    am a basic internet user av tried the daily unlimited on my computer and so far so good.

    • Dre
      February 20, 2012 at 12:56 pm — Reply

      How did you do this? By tethering you phone to PC? I tried with Ideos phone but browser cannot connect…

  9. February 18, 2012 at 5:58 am — Reply

    no wonder safaricom increased to 1mb on their modem which is dedicated by the way, you have it when you need it. In other words my downloads are doing 120Kbps and i have been streaming CNN,BBC,vH1, aljeezera and MSNBC and the streaming has been working fine. But, when you stream while downloading, or have more than two movies downloading at the same time safaricom terminates your modem, also you may not browse very well while downloading, it like they want you to do one item per go. when your modem is turned off, you have to connect again and the times minutes before they let you in.The annoying thing is they keep turning your modem off…..crazy internet still but better than yesterday. After hearing issues with the new Orange offer, i would say safaricom is still better.

    • Robert
      March 7, 2012 at 4:02 pm — Reply

      That’s nice to know that Safaricom goes to 1 MB.
      I have been using Airtel and now with the SUPERFAST 3.75 … surprise surprise is capped at 512 kbps. the old bundles that NEVER expire are EXPIRED and the new bundles expire after 30 days (if you renew them before the end of 30 days they add 10 days to finish your bundle and then… that’s it, pole sana).
      These operators are all thiefs…

      • Kevin Ruraya
        October 18, 2012 at 1:38 pm — Reply

        It’s Very true, they are all thieves. Its either they are slow and almost genuine, or super fast and Steal away your money.

    • Nick Fredo
      March 12, 2012 at 5:58 pm — Reply

      sorry guys SAFARICOM went back to 512KBps, 1MB lasted only for the week i guess once they had Orange is no good they went back to capping at 512kbps but this really shows that these companies are here to steal as much as possible. For a whole week they did 1MB which means they have the bandwidth but Not willing to help Kenya move forward. Does Kenya know how many Jobs would created if they youth are given access to fast Internet? it’s so sad that AFRICA never moves a head but always lagging behind even in this digital age which has made life simply in the developed world.

      • Robert
        April 9, 2012 at 4:04 pm — Reply

        Well guess what.
        Today 9.4 I bought a 200 shillings unlimited day on SAFARICOM hoping to see the 1 MB. speed of which other spoke here.
        After I subscribed I asked for the “BALANCE” and I got a message telling that I had “unlimited” till tomorrow morning and I had 403 MB. on my data bundle expiring at the end of this month.

        The download speed was all the time below 50 KB. (400kbps) but after some time, surprise surprise… it went DOWN to 10 KB (80kbps).
        When I checked what happened, SAFARICOM FIRST eat my data bundle I had left (so goodbye to my 403 MB. left, now I have ZERO) and they went at 50 KB. until they finished (despite I had paid for unlimited).

        After that SAFARICOM switched to the UNLIMITED giving a 10 KB. speed!!! I cannot even browse decently! Sufferincom sucks!
        They stolen few hundreds shillings again, the same does often Airtel and so seems to be Orange.
        Is there any HONEST phone operator? Moses??? Any word on it?
        BEWARE OF SUFFERIUNGCOM HAIRTEL AND ARRANGE Scams”

        • Robert
          April 9, 2012 at 9:39 pm — Reply

          WOW! At midnight I notice that the speed is down to only 2KB!!! Sufferingcom, what a disappointment!!!

    • Dann Omollo
      July 28, 2012 at 9:00 am — Reply

      hey Omondi, ten minutes before they let u in is your comp that has issues not Safcom…

  10. Kevin
    February 21, 2012 at 10:54 pm — Reply

    as much as we’d want htme to give as the fabled “unlimited internet” with no catches, Business is Business.The tactics orange uses aren’t even Kenyan! We just have to bear with it.
    As for the fair usage policy, its 500MB without data cap.anything above becomes caped.Source: Personal tests and Orange customer Care. Cheers.

    • Bears collson
      March 6, 2012 at 7:26 am — Reply

      Orange is becoming kenya’s worst internet provider replacing zuku. Why do you lie to the public with a bogus unlimited internet offer??? i used their offer and for only three days it worked as it should be and after that all downloads were stopped, i topped up for the second week and even browsing is not possible on their 21mbps modem??? this is why safricom will continue to dominate the market, they don’t promise you much but what you pay for you get value for your money. Orange used to be good nowdays they SUCK!!!

    • Muriithi
      March 7, 2012 at 1:48 pm — Reply

      Correction. 500MB FUP is now 100MB. Orange must have began getting greedy & reducing the FUP limit. What do they want me to do with measly 100MB when I have a smart phone?

      There is no way in hell I’d pay 39/- for 100MB at fast speed & barely a thing for the rest of the day. Barely into streaming 3 short videos the damn texts begin being received.

      Then the speed slows down into crazily slow speeds. Not worth it anymore.

      I WILL NOT SUBSCRIBE AGAIN.

      • kaka deen
        March 15, 2012 at 5:48 pm — Reply

        don’t waste your money on Orange, safaricom does not promise you heaven on earth, their speeds are 512Kbps but 512Kbps is yours and you can count on it. You have to choose either download or stream/browse and it works very well. Orange has kill off any downloads speeds drop to 10kbps…….very bad. Safaricom pliz take it up to 1mb for most of us that wil do for 3k a month.

  11. N
    March 28, 2012 at 2:23 pm — Reply

    Have been using safaricom’s unlimited since it was upgraded to 512, it has been great, no caps.

    The only problem that I had with it recently is that sometimes during the day or peak hours, it does not max out at 512, and recently it had been disconnecting after every few min’s, but I think that they have fixed both problems, for I can now get the full 512 during the day, and it does not disconnect all the time. I suspect the cable cuts.

    Safaricom’s unlimited is not 1MB, I do hope that they will increase their bandwidth for the unlimited package.

    Until there is some decent competition from the competitors (Solid unlimited internet, faster, not necessarily cheaper), I will stay with safaricom.

    I will not mind paying more for faster unlimited internet. Safcom should diversify their unlimited internet packages.

    • Robert
      April 10, 2012 at 5:56 am — Reply

      Sorry to disappoint you, but at least yesterday and today (9 and 10 April) the unlimited Safaricom (1 day) goes to a top of 10 KB or less. that means you pay 200 shillings for a total of about 850 MB. assuming that you are connected 24 full hours and you get the maximum speed all the time. In reality, even trying to be attached all the time you get about 600 to 700 MB. in total for a lousy speed of 10 KB. not good enough even to browse.
      At this point is better to buy a bundle, use it when you need it and get a fair speed of 50 KB. (400 kbps) and that’s what Sufferingcom gives you these days with the bundles.
      They promised better speed and services when the fiber arrived to Kenya over 2 years ago, but the more time goes the worse gets the service… and that is because of the greed of these big companies… so depressing!

      • N
        April 15, 2012 at 6:54 pm — Reply

        Turns out that Safcon throttled down the speed from 512 Kbps to about 128 Kbps soon after the comment was made.

        Not sure if the throttling occurs by default on the unlimited bundle, or if it occurs after one exceeds a cap.

        • Robert
          April 16, 2012 at 7:52 pm — Reply

          Since all the disappointment with Sufcon I decided to try again Airtel. I bought the Unlimited for 1 week. The have been on about 30% of the time, always claiming that the problem was going to be fixed soon and it was ONLY in my area (LIARS! Late I discovered that it was countrywide).
          The problem actually was that their incompetent technicians weren’t able to do the same tricks that Sufcon has done and despite they promised an UNLIMITED connection capped at 512 Kbps, it went over that (sometimes up to 3 Mbps) and they couldn’t stop it.
          This night 16.04 they finally succeed and now Unlimited Airtel is being throttled at 10 KB. (with their greed they made it goes actually to a 3 KB. average) so to let you understand, it took 47 seconds just to open http://www.google.com – that’s disgusting! Because of the “lost” week they promised me to “refresh” my unlimited I paid for a week, however what in the world am I going to do with a publicized 3.75G connection that goes slower that a gprs???? At this point I invite all to look for alternatives (ZUKU – KDN – A.K. and other that can provide Wi-Fi or Fiber) and send a clear message to this greedy phone operators loosers. They deserve to go bankrupt after all the lies they have said to get customer and changing the product according to their greed. promise 512 and give a lousy 128 maximum that it becomes a 50-80 kbps— shame on them… and shame on us if we keep buying their bundles!!!

  12. James
    April 3, 2012 at 9:09 am — Reply

    Orange has turned out to be another hoax,false promises but mean data caps,It ain’t cheap at all,now my speeds are pathetic.I have no business with this Orange service again,I would rather go back to Zain or Safaricom.where you get a value for your money.Surely with a 500Mb FUP,we cannot download anything.

  13. Your Mother
    April 7, 2012 at 9:40 am — Reply

    I agree that safaricom was good from around December 2011 to March 2012 but things have changed. When I bought unlimited data yesterday I noticed the speed drop drastically after around 2 hours. I wrote an email to customer care who told me that the speeds have dropped because I have exceeded 250MB data quota. I was told that speeds drop from 512kbps to below 128kbps when this limit is reached. I’m done with all these “unlimited” offers.

  14. April 12, 2012 at 6:25 am — Reply

    Safaricom just capped their Internet at 128Kbps for the monthly unlimited. Not Good, anyone with Orange latest speeds?

    • mike
      April 17, 2012 at 5:42 am — Reply

      sufferingcom is truly making us suffer.bought weekly unlimited and downloading at 10kB/s. that is disgusting.anybody with orange weekly unlimited,how is it?

      • unknown
        May 5, 2012 at 9:39 pm — Reply

        your very true,bought the same for a week and the speeds are very low 20kb/s…this guyz are cheats,,was so much dissapointed

  15. Your Mother
    April 16, 2012 at 5:42 pm — Reply

    The following is quoted from an email I got from safaricom after asking about the decrease in speed:

    “Thank you for your email and continued interest in our data products and services.
    You are getting slower speeds on the daily unlimited internet because you have exhausted a quota of 250 Mbs on downloads. Before exceeding 250mbs , the maximum speeds are 512kbps and the speeds go down to maximum of 128kbps as soon after the 250mbs download is reached.”

  16. Mr prime
    April 17, 2012 at 10:30 pm — Reply

    These operators are all useless. what the hell am i supposed to do with 100kbps, i cnt even view a picture on facebook. am done with these unlimited crap

  17. Nelson
    April 19, 2012 at 5:01 pm — Reply

    Have to say when the orange modem indicates that it is getting the HSPA+ signal, that thing is on point but still, it is a shame that many ISPs in Kenya have resorted to greed and fleecing poor Kenyans who pay through their nose for a crappy internet services.

    It is ok to make profit, but there are more sensible ways of doing it rather than completely throttling internet connection speeds then charging super high prices and the sad part is most of them will continue getting away with it. I long for the days when KDN used to give you sooo much speed that you could download mega files, delete them then redownload just for the sake of it

    GREED! SMH!

  18. April 20, 2012 at 5:10 pm — Reply

    I am tired of all these operators; I am in no way an average user. How can you claim to offer unlimited internet and then have caps. It is so stupid. All this vision 2030 nonsense is a load of crap. There is no where we are going with such data plans.
    Now I hear safariconvicts want to scrap the unlimited data plans all together. I think we are lying to ourselves when we say that we are going anywhere if this is the nonsense we get. In this age people do not not go to the Internet just to view web pages. We have movies to download and stream. This is very annoying I am tired of all the lies and ukora bure kabisa!
    So does anyone know of any WI-FI offers?

  19. Scott Pilgrim
    April 21, 2012 at 11:19 am — Reply

    orange daily unlimited has FUP(fair usage policy) of 20MB for shs.40
    exceeding that you get no internet access, at all. you dont even get a warning that you are now using airtime on the phone and not the bundle. shs.400 left over after i subscribed to the bundle 3hrs earlier was gone in seconds. i was a loyal customer but now i’m speechless. not even a frakking notification, they just dug into my pockets and made off with all they could.

    • Kevin Ruraya
      October 18, 2012 at 2:15 pm — Reply

      Sorry Dude. It only happens in Kenya.

  20. Mystic
    April 30, 2012 at 8:50 pm — Reply

    Seems all the ISPs in Kenya are like minded. Our only hope it appears would be for the regulator to stop sleeping and do their job. Which is to protect consumers from such back handed tricks that we see from these companies. But it could be they’re all in it together. How does one call their network ‘3G’ yet operate at ‘2G’ speeds.

    • N
      May 6, 2012 at 9:37 am — Reply

      Yes, Tunaomba Serikali

  21. unknown
    May 5, 2012 at 9:32 pm — Reply

    orange and safaricom are cheats on there unlimited bundles.they provide slow transfer rate speeds,download speeds,,,why do you cheat your customers,i bought for unlimited for a week and the speeds are very much dissapoiting.am officially mocing to airtel because at least i bought a bundle for unlimited for a day…and they were just owesome with there speeds…orange and safaricom cheats.

  22. unknown
    May 5, 2012 at 9:36 pm — Reply

    orange cheats safaricom cheats..only care about eating peoples money…you dont even care about your customer needs idiots.

  23. unknown
    May 6, 2012 at 2:32 pm — Reply

    yap. very annoying. never again, i left safaricom coz of dishonesty and now Orange you are the biggest fuck holes of them all…. you are in business because of us and now you do this…. watch this space..

  24. Kev
    May 7, 2012 at 6:47 am — Reply

    This service is a joke. My ‘unlimited’ access cut off after 3 hours use. Their system then proceeded to remove the 300 shillings balance from my account.

    Repeated calls to the customer ‘Service’ line, if it’s even answered, just gets me speaking to somebody who has little understanding of the term service and even less understanding of the way their system works. 5 days later I’m still waiting for them to resolve the issue.

    Their advertising seems completely deceptive, calling something ‘unlimited’ when it’s clearly not, calling it 3G, when it’s not and calling the 100 number customer service…., well I’m sure you get the point.

  25. MzeeKinoti
    May 27, 2012 at 6:56 am — Reply

    for a month now i have been using the orange mobile unlimited (39 bob a day) on a safaricom zte modem. i was getting an average of 5mbps till yesterday afternoon when it went down to a mere 256kbps. I don’t know what happened but I’ll give it another day see if the speeds go up again. i enjoyed 5mbps unlimited no caps for about a month. in a day i could download up to 2GB of data.

  26. DotCom
    May 28, 2012 at 9:50 am — Reply

    Now that Safaricom removed unlimited bundles we are left with either Airtel or Orange for unlimited internet. Between the two Orange I have found that Orange is much better in terms of speed but the problem is the FUP allocation. Well, I guess that now we have no choice but to learn how to survive with Orange Unlimited internet.

  27. ME
    June 15, 2012 at 5:17 am — Reply

    I have been a dedicated user of the orange data services. I purchased an unlimited monthly bundle on 10th June. Initial speed was approx 1MBPS yesterday night I got a text – Fair User Policy.. etc. Current speed .. below 10kbps. There are 25 days to the end of the month. Tell me if this is what we call value for money. I am now seeking for the best available options away from any of these mobile service providers.

  28. jim@ technology news
    June 18, 2012 at 11:45 am — Reply

    For Kshs. 39 per day, thats a good deal compared to what others are charging.

  29. Prof. F.X. Gichuru
    June 23, 2012 at 9:50 am — Reply

    I have always been using Orange Internet, and have been serving myself on SELF-SERVICE, and purchasing relevant bundles as necessary, without any problem. But now, ORANGE have decided to become cheeky, and they do not even show you your data balance as they used to do. They have even cut off phone communication! I liked the earlier arrangement before this change, but I am now compelled to look for alternative service providers, may be SAFARICOM or AIRTEL, whoever is honest to provide reliable and efficient service. Sorry, I have to migrate from ORANGE!

  30. @Jasp
    June 25, 2012 at 12:15 pm — Reply

    don’t complain too much about orange!!! If u know ur way around,there’s no such thing as data caps on it…I’m paying 39bob 4 DOWNLINK speeds of 256kbps 24hrs a day…Unless ur on wi-fi,nothing’s cheaper than that!

    • @Kregor
      July 4, 2012 at 7:33 pm — Reply

      @Jasp, do you have any tips on how to avoid data caps on orange??

  31. Yunus
    June 28, 2012 at 7:46 am — Reply

    whats the problem with the 3G connections? my modem gets disconnected after 3 sec, but when i switch to edge it works fine. how do i fix this? calling customer care has proven useless.

  32. NIKOH
    June 28, 2012 at 2:48 pm — Reply

    why should you call it unlimited and tell me i should user 10GB only,dats not unlimited it LIMITED,Unlimited means getting as much as you can so stop this and be honest to your customers pliz

  33. Robert
    July 1, 2012 at 8:27 am — Reply

    I strongly disagree with who says that people expecting REALLY UNLIMITED Internet in Kenya are stupid.
    I enjoyed a 1 MB. connection with WI-FI ZUKU. The price was overall 5.000 sh. a month (you can get the 3.000 shillings a month for a 512 kbps).
    It was REALLY UNLIMITED. I could download an average of 5 to 12 Giga per day with 165 shillings a day.
    I have enjoyed the service and it worked fine 80% of the time, allowing me to watch streaming tv from Europe with no problem.

    Right now I’m in Europe and people here complaint because they have ADSL 8MB. ABSOLUTELY UNLIMITED and they have to pay 20 Euros and they see that it is too expensive (2100 shillings a month for a 8MB UNLIMITED!!!).
    So, the phone carriers are just super greedy and no excuse telling that 1% of the Unlimited users takes 70% of the bandwidth. That happens because they share 0,1% of the bandwidth they SHOULD share. Hypocrite!

    KENYA HAS THE BACKBONE and the REALISTIC POSSIBILITY to give a good UNLIMITED 1MB. @ 999 shillings, 4MB. @ 1.999, 8MB. @ 3.499 just as Zuku Fiber does.
    Anything else, whatever they say, is stealing and pulling your nose.

    I know that there are still problems with fiber, so if you want the REAL UNLIMITED IN KENYA you need to go with WI-FI, but still you will not need 8.000 sh. a week as someone stupidly said in this forum.

  34. July 2, 2012 at 9:55 am — Reply

    after reading all the post am quite unsure whether to buy my “unlimited” internet from orange. how is the speed nowadays coz am starting to work online tomorrow . need your advice on which is the best option for me? id dont need to download much because its academic writing maybe pdfs . please get back to me. thank you

  35. Gamer
    July 3, 2012 at 2:41 pm — Reply

    Well said, Robert. The guy who commented probably works for safaricom. Sadly, almost all ISPs in Kenya are ran by toolboxes who think that everyone else is stupid. I’m a gamer and when they tell me unlimited they should specify. Don’t tell me unlimited and then complain of abuse when I download 40 GB in a week. Unlimited what? Unlimited Gmail? Unlimited Facebook? Don’t insult our intelligence. Tell me outright that you’re giving me 500MB for 200 shillings. That sucks but at least it’s the truth.

  36. Gamer
    July 6, 2012 at 11:09 pm — Reply

    Alex Maina, you don’t have to worry about data caps if your work mainly involves text documents because they are usually small. Check the average size of the documents. Even if they are big, you won’t need more than the 500mb that orange offers. As long as you don’t watch YouTube, and turn off automatic software updates and don’t download anything else, you should be fine with orange. Yu internet is slow so it may be frustrating. Airtel internet is unreliable and doesn’t work AT ALL in some parts of the country. Safaricom no longer has unlimited but it is reliable.

    I suggest that you buy a modem, get it unlocked and then buy sim cards from all operators and test all services for yourself.

    • alex maina
      July 7, 2012 at 7:59 am — Reply

      well its been alright with my work but pretty slow wen am watching youtube , i think i can work with orange for now thanks

  37. habbab
    July 10, 2012 at 9:41 pm — Reply

    Guys we should look for something outside of KENYA….. because they wont stop lying to us. AM now browsin at 10kbs and whats more amazing is that I bought the orange unlimited offer 5hrs ago. Whats the use of using the term UNLIMITED if they r doing such a barbaric act? They are insulting our intelligence and I promise myself to never again use any kenyan network. If i wanna browse…..get a ticket….or ride to….for God knows where……as long as its not kenya and enjoy browsing……….All in all save the money and go abroad to browse happily for as long as the money last. SUFFERINCOM,ORANGE AND THE GOVERNMENT are NOW OFFICIALLY PROFESSIONAL THIEVES and ELECTRONIC ROBBERS.

  38. moses omondi
    July 18, 2012 at 7:01 am — Reply

    I honest thought i was the only one who was experiencing this cap crap, but after reading this comments i now know its a scam these so called providers have.but let me ask you what if you bought lets say 3-4sim cards of the same provider ie orange then use the unlimited 1 day offer in one simcard then use the 2nd sim the next day and so on. would it work?

  39. tom
    August 16, 2012 at 8:30 pm — Reply

    it’s a joke.

    i purchased unlimited and can’t even access emails , facebook, let alone streaming anything.

    no racism intended, but what do you expect in a country where bribery is rife, and politics is so corrupt

    truly annoyed. do not buy this service!!

  40. Mr.Smith
    August 31, 2012 at 7:11 pm — Reply

    Hey, for all you desperate kenyan internet users using the 3g dongle. You can save your money by transferring your sim card to your phone and buying the monthly bundle for 990 instead of 2499.Pop it back into your 3g modem and enjoy same speeds at a reduced price.

    • max
      September 25, 2012 at 9:34 am — Reply

      Which network are u talkin about? is this for real?

    • Load Sugar
      October 19, 2012 at 9:31 pm — Reply

      Orange aren’t idiots they’ve probably read your post and now have an antidote for that so it’s useless now, just look for something solid outside Orange. I have seen an Orange official respond to a certain blog so enjoy it while it lasts. I was on Orange for only as long as the free 1 month internet was available on their modem then abandoned ship when it was over and left for another operator since it didn’t feel like it was actually worth paying up 2990/= for all that hustle

  41. victor
    September 3, 2012 at 7:10 pm — Reply

    those charges are still high…………we need cheaper rates like 1000/= for unlimited a week and people will say they are enjoying.

    • victor
      September 3, 2012 at 7:12 pm — Reply

      hose charges are still high…………we need cheaper rates like 1000/= for unlimited a month and people will say they are enjoying……….sorry about the above ad’

  42. September 20, 2012 at 8:25 pm — Reply

    Hi how are u doing

  43. gondwe
    October 17, 2012 at 12:13 pm — Reply

    Hey Guyz, no use bickering.
    Find yoself something if you always thought you cant settle for less.
    Its everywhere And if theres someone with a plan, tell it out and stop the mad feelings that dont help.

    right.

  44. Kevin Ruraya
    October 18, 2012 at 1:30 pm — Reply

    I just purchased a daily Unlimited bundle for Ksh 39. After Using it for three hours with an average speed of 500Kbps, I get a message about the friendly user limit being at 100%. Later, the speeds reduce to approximately 20kbps! This is unfair. you can”t call something “Unlimited” yet its not accurately like that. That sucks for sure. If only I could get my money back and go back to the Slow “Yu” network where they don’t lie about their services.

  45. ralph
    October 19, 2012 at 1:43 pm — Reply

    browsing with orange is faster compared to downloading. the first time to downloading with modem it downloaded with 200 kbps which take a longer time to download anything. i prefer buying bundle than unlimited

  46. October 20, 2012 at 3:16 am — Reply

    Hy pips, I heard orange are revising their internet rateseffective 23rd October this year. Would Anyone know The FUP limits in the new packages, they aren’t mentioning anything about it on the site

  47. Adi
    October 24, 2012 at 8:12 pm — Reply

    These companies are all fools. So I bought the orange internet everywhere modem for 2000 plus the monthly “unlimited “bundle. I was told, mind you after i asked myself, that an FUP exists and it is capped at 20GB. I asked the lady what that means, just so that we were on the same page. She goes to explain that if i pass the limit of 20gb downloads then the speed will drop but i will still be able to access the internet. I made sure i confirmed the last part many many times.

    Soon after i also loaded 1000shs onto my modem, so that when the monthly bundle expires i can buy the weekly bundle.

    Two weeks later i am unable to access the internet. It keeps taking me to my account and showing me that my balance is negative. not only have i lost my unlimited bundle but my 1000shs have also been chewed up.

    I call customer service who tell me they will inform me once the technicians are working on it. No one calls. I call on monday again, same response i will follow it up.

    Orange does not seem to have any technicians because they are never around.

    I go to the store from where i buy it and after speaking to the original lady who served me, i ask to speak to the manager.

    Apparently now, without informing the customers if you pass the FUP of 20gb not only will your speeds decrease but after a while it will completely disconnect you from the internet. HOW THE HELL IS THIS UNLIMITED?

    The worst thing is i never even got a warning that i was about to cross the FUP. Apparently according to him they used to have that but not anymore, who which is shrug and say what kind of customers service is that.

    The manager, trying to distract me from the issue starts talking to me about how they have mentioned this to the head office and starts telling me how right i am. I stop him respectfully, and tell him look sir it does not bother me what you guys are doing. I want to know how you are going to solve my problem. He says he will look into it. Still waiting to hear from them. My demands are that my monthly package be reinstated and i receive a refund of a 1000shs.

    I strongly believe we all need to come together and petition the CCK or make this a big deal through the Media. How can orange get away with promoting modems as unlimited when infact they are not. How are they able to get away with having leaflets in their stores promoting one month free unlimited, but when you ask them they say that promotion is over.

    We need to fight. In the uk, all the carriers have had to drop their FUPs because of backlash if i read correctly. We can do the same here but we need to fight together.

    • Load Sugar
      November 4, 2012 at 2:29 pm — Reply

      I have read your predicament and will actually comply because after unlocking and abandoning ship (Orange) after a month away from it I bought a new Orange line since I had torched all of them just to see whether I might like it. I bought 1 day unlimited which has an FUP of 100MB right? Now surfing away at the thought of it being unlimited before long it took me to the Orange homepage with my no. showing that my balance is empty and couldn’t surf anymore. I tried disconnecting and reconnecting but to no avail. When I checked my data download total I had just hit 100MB. So this unlimited term is a colossal deception. I burnt the line immediately! I was buying unlimited to see whether I will be convinced enough to go for the monthly but looks like I made a good call over a month ago to flee while I could. Pole for your experience. I don’t know why I sense neo – colonialism in all this…. I mean are we really that stupid not to know that unlimited is actually UNLIMITED by Merriam webster’s definition?!

  48. October 30, 2012 at 8:18 pm — Reply

    I guess it’s a relief for the orange daily unlimited.It’s working satisfyingly well though I was disappointed after purchasing the monthly unlimited which only ended 20 days after purchase.Now with only 1500 shillings I’m assured of monthly unlimited internet without any disappointments.The greatest advantage of this is that it is only relevant for the days you are using internet but you can decide not to subscribe to the daily unlimited internet if you think you won’t use internet for a certain day.Let’s all march towards orange daily unlimited for only sh.50

    • ALEX
      November 3, 2012 at 6:32 pm — Reply

      dude which modem do you use EVDO or the black one?…. on the EVDO there is only a one week unlimited offer at 1200 from 1000…. 1500 per month? i need that get back to me ASAP!!

  49. fazil
    January 1, 2013 at 1:23 pm — Reply

    U GUYS NEED TO REMOVE THE FAIR USAGE POLICY OR MAXIMIZE THE USAGE POLICY TO 500

  50. Luca
    February 18, 2013 at 8:47 am — Reply

    Hi! I’m italian. I bought a orange sim card. I activated the 20 GB bundle at a cost of Ksh 7990 for my IPAD. I will stay in Kenya near Diani Beach for some days. This service uses the FUP? I read that the bundle monthly unlimited for 2990 Ksh use the FUP.

    • Roberto
      February 19, 2013 at 3:08 pm — Reply

      Ciao Luca,
      Mi chiamo Roberto. Anche io sono Italiano e vivo in Kenya (da oltre 10 anni). Tu sei qui solo per una breve vacanza o rimani più a lungo?

      Al momento mi trovo a Eldoret ma proprio questa settimana mi trasferisco a Bamburi vicino Mombasa (dove in passato ho vissuto 6 anni).
      Ho degli amici a Diani. Hai provato ad andare a mangiare da Leonardo? Fanno il gelato con la Carpigiani. Come quello vero fatto in Italia.

      Vabbè, fammi rspondere alla tua domanda:
      Con i 20GB. che hai comprato non hai limitazioni (tranne i 20GB. si intende che quando sono finiti sei a secco).
      Tieni presente che sono 20 Giga di TRAFFICO (quindi devi sommare i dati totali in entrata e in uscita)
      La velocità con questa soluzione dovrebbe essere sempre al massimo, ma con una velocità buona a 5 – 6 Mega, i tuoi 20 Giga fanno presto a finire.

      Se dovesti avere ancora bisogno di connessione dopo avere finito i tuoi 20 Giga, come alternativa ti suggerisco di fare anche una prova con AIrtel Unlimited per 1 giorno. Non hai bisogno di comprarti il modem.
      Se hai un telefono Android o uno degli ultimi Nokia puoi mettere la scheda SIM sul telefonino e fare il Tethering (sia Wi-fi o tramite USB).

      In alcune zone Airtel a periodi va da cani (velocità a 50 – 100 kbps) mentre a volte becchi il giorno buono e riesci a scaricare fino a 5 GB. di roba in un giorno avendo un buon 7 – 8 Giga di traffico tra data in entrata e data in uscita.
      Naturalemente ti dico di provare solo dopo terminati i 20GB. di Orange e solo in caso avesti bisogno di ulteriore connettività.
      Il prezzo per Airtel è di 200 scellini al giorno e 2.999 al mese, ma ti consiglio di provare se funziona facendo il collegamento solo per un giorno perchè se dove stai tu è lento non vale la pena buttare via i soldi. Per meno di due Euri fai la prova per un giorno e se va bene eventualmente puoi pensare al mensile per 2.999 scellini.
      Io l’ultima volta che ho fatto un mese intero ho avuto circa 170 GB. di traffico totale, quindi molto più economico dei bundle che ti danno le altre compagnie.
      In Airtel dicono che ti tarano la connessione a 512 kbps di velocità ma non è vero.
      Spesso va a 200 – 250 kbps, ma altre volte la velocità arriva a 2 – 3 Mega per diverse ore, quindi… se ne avrai bisogno per un po’ di tempo… prova.
      Un caro saluto e spero che questa ti abbia tolto tutti i dubbi.
      Per finire, io sono nato a Rimini e abito qui dal 2002 (faccio volontariato)
      Ciao, Roberto

  51. Roberto
    February 19, 2013 at 3:21 pm — Reply

    Scusa Luca, ma rileggendo la tua domanda, con 20GB. con l’IPAD ci fai una vita… a meno che non lo usi per fare da tramite per connettere il tuo MAC o il tuo PC. Se lo usi direttamente dal tablet penso che 20 GB. siano più di quello che riuscirai ad usare.
    L’unica uso cosi serio di dati con un IPAD ce l’hai solo se lo usi in Tethering o se per guardare la TV in streaming (e in quel caso, dimenticati il discorso che ti ho fatto su Airtel perchè il 90% del tempo la evlocità per lo streaming non è sufficiente).
    Roberto

  52. kadome Joji
    February 27, 2013 at 6:25 am — Reply

    “Thank you for contacting us. The unlimited package is subject to an FUP allocation. The Fair Usage Policy is used to ensure quality of service to all Orange customers. It reduces speed once a user hits a certain amount of download and maintains this speed until the end of the validity period of the offer. Even after FUP, you can still enjoy internet access but at slower speeds. Currently you are on FUP speeds”.

    -Stop pretending that your offering the unlimited. Be sincere and don’t behalf like banks giving out loan at low interest rate when the have a lot of hidden charge to rip off from innocent guys. Be open in your business-.

  53. Luca
    March 2, 2013 at 12:00 pm — Reply

    Si infatti. Usero’ la SIM solo su IPAD. Siamo in 5 e daro’ la linea in tethering con gli altri 4 che usano IPHONE e IPAD.
    Direi che per leggere i giornali e quale messaggio chiamata facetime etc…..e’ sufficiente. Una vacanza di una settimana vola……
    Noi siamo “giovani” e con gli affetti vivi ancora qui, in questa Italia piena di macerie, quindi…..a meno di una guerra civile nel bel paese…..ritorneremo a casa.

  54. DAVIDSON
    March 22, 2013 at 8:18 am — Reply

    orange modem r nt fast as u advertise!at the first days it is fast bt as days go on en u download more the speed reduses.y does it nt remain constant?

  55. benique
    July 11, 2013 at 10:00 am — Reply

    waseee! kenyans! we are in the wrong era! they say UNLIMITED! ONLY TO GET SHOCKED. I use orange for the lack of any other option. I have tried telling customer care about our problems, but LO! this is kenya , the piracy land.
    I dont want to promise but i am frustrated , wasee, I am working hard to start my new company , in the near future,
    TO HELL! WITH this democrats, I will suffer in my liberty and waste in my youth?
    Never!
    STAY PUT! I am coming for you! 2013. 07. 11> I want a challenge

    CAN? any one here me !??????

  56. theo
    March 10, 2014 at 6:01 pm — Reply

    the orange unlimited internet z just a hoax and total lies…for 50bob unlimited net on phone it means 50bob for 100mbs which is just nonsence when u use a snartphone..i would advice pple to use airtel 20 bob for 100mbs

  57. June 15, 2014 at 8:56 am — Reply

    i realy appreciete orange 3G internet orange 4revaaaaaaaaaaaaaaaaaaa

  58. Pawaz
    June 26, 2014 at 9:35 am — Reply

    Dunno what everyone is bitching about, Orange offers decent service. 10GB limit for 3G speeds is OK, afterwards after the speed cap you get simultaneous 60kbps for web data and a seperate 60kbps for torrents. If you know exactly what you want even b4 buying the unltd bundle and are not a binge downloader then you will love the service.
    Use software like ReConnect to reconnect ur modem when it drops connections and you can still download GBs a day even when capped.
    Go to safaricom see if u will get 20GB+ per week for 1K!! With safcom ur 1k buys u only 1.5GBs, orange is decent, quit bitching up til someone else comes with a better deal!!

  59. nabal
    October 25, 2014 at 12:10 pm — Reply

    hi there,

    what are the prescribed customer policies allocations…??? pliz kindly list down

  60. Youguy
    November 30, 2014 at 9:32 am — Reply

    ORANGE IS PURE NONSENSE!Yu is better off.I think these guys dont know the meaning of the word unlimited.

  61. collins
    February 15, 2015 at 1:09 pm — Reply

    thought that i could find refuge in orange after ditching airtel but i was shocked, after subscribing to one day unlimited internet i barely watched 3 youtube videos and i doubt i had even used up 500mb and i got the message “you are 95% of FUP” WHAT A WASTE,i will never use orange again.

  62. February 21, 2016 at 10:07 pm — Reply

    i have just purchased the weekly unlimited and i’m receiving the same warning that i will access the internet at a slower speed unless i purchase another bundle.

    What should i do ?.

  63. kelvin
    May 23, 2016 at 5:38 pm — Reply

    i just got a message from orange that i echausted the unlimited bundle ….i was just downloading a torrent and its just half way before my bundle is supposed to expire…

  64. XYZ
    May 27, 2016 at 10:43 pm — Reply

    Dont you know Kelvin that downloading torrents is piracy thus illegal?

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