Monthly Archive for July, 2011

Nokia’s “Create for Millions” Series 40 Mobile Apps Contest Launched In Kenya.

Yesterday I was at the iHub in Nairobi for Nokia’s launch of its local version of the “Create for Millions” mobile apps contest. The contest has both a local and global versions that aim to bring consumers and developers together to create applications for Nokia’s Series 40 mobile phones.

In light of the hyper-growth and interest surrounding smartphones globally, it’s very easy to forget that the majority of mobile subscribers in emerging markets such as Kenya cannot afford them. It’s for this very reason that entry-level phones such as Nokia’s Series 40 handsets continue to lead the market in terms of uptake and general internet usage as per statistics. Therefore, this is still a very large market for mobile apps, even as smartphones become more widely adopted.

The best thing about the local version of Create for Millions is that three winners will be chosen by a select panel of judges and they will be flown to London on an all expense-paid trip to attend Nokia World which will be held in October 26-27, 2011. Nokia has invited me to be one of the judges on this local panel so this is something I am really looking forward to.

The last day for entries in the local Create for Millions competition is the 2nd of September 2011 so there is not that much time left. One thing that left me thinking that Kenya could really win the global event is that VirtualCity did this last year and pocketed a cool US$ 1 million in Nokia’s Calling All Innovators mobile apps contest. It’s very possible!

So, if your that budding mobile application developer or a tech firm that has the chops to enter, good luck and give it a go by registering online at www.developer.nokia.com/create4millions/

Orange Mobile launches Facebook Zero in Kenya.

I’m not sure how this happened so quietly but apparently Orange Mobile launched Facebook Zero in Kenya sometime in late July 2011. This would make Orange Mobile the first mobile network operator in Kenya to do so. For those of you who may not know about Facebook Zero, this is a mobile version of Facebook that was launched globally over a year ago with around 50 mobile networks in 45 countries.

The way Facebook Zero works is that using it is free as it does not attract data charges. Media such as images and graphics are not present on Facebook Zero and all content is in text. The fact that Facebook Zero content is in text means that it is fast to access which is ideal for markets where Internet speeds can be slow. For these two reasons, Facebook Zero going live in Kenya with Orange Mobile is an exciting new development since there are over 1 million registered Facebook users in the country.

In order to access Facebook Zero on your Orange Mobile handset, all you need to do is point your browser to 0.facebook.com and it should come up. In addition, you can get more details on setting up Facebook Zero on your mobile handset at the Orange Mobile web site here>

[Business Daily Article] Mobile Advertising needs apps to grow.

Mr Moses Kemibaro (left), Dealfish regional manager for East Africa, and Mr Neil Schwartzman, general manager for East and West Africa. The firm has challenged local online publishers to place inventory on mobile web.

This is an article from today’s edition of the Business Daily Newspaper in which I was quoted and Dealfish also got good mention. The article by Frankline Sunday talks about the importance of local mobile applications in Kenya for mobile (web) advertising to really take off. In effect, local publishers and mobile application developers are key to drive growth. You can read it here>

[Video] Interview with Johann Van Tonder of Naspers Labs.

This is a video interview I had with Johann Van Tonder yesterday at the iHub in Nairobi. Johann is the Internet Strategist at Naspers Labs and he has an interesting and long professional career in South Africa’s media and Internet space. Naspers Labs is sort of a skunkworks for Naspers in South Africa that works on various Internet business projects and initiatives, off the radar.

In the interview, Johann was unable to disclose much about why he was in Kenya and what plans they have for launching some of their initiatives here. However, one thing is certain, in a few months time Naspers Labs will launch at least one of their projects in Kenya, and even possibly in Nigeria. He did however note that Kenya is truly an exciting and fast growing market for technology services across the board.

For those of you who may not know, Naspers is one of world’s leading media groups with operations mostly in emerging markets. Naspers owns MIH Internet Holdings which in turn owns and operates Internet brands such as Dealfish which I happen to run in East Africa. Naspers is quite a large business with lots of diverse interests on a global scale. Therefore, the two-year old Naspers Labs is just one of their many initiatives that aims to build out Internet businesses in Africa and beyond. Enjoy the interview!

Apple launches iTunes App Store in more African countries.

A few days ago, Apple launched its iTunes App Store in 33 new countries globally that include Nigeria, Tanzania, Algeria and Ghana in Africa. These countries join Botswana, Kenya, Madagascar, Mali, Mauritius, Niger, Senegal, Tunisia, South Africa, Egypt and Uganda who already have their own versions of Apple’s iTunes App Store in place.

Apple’s iTunes App Store is now available globally in around 123 countries after the new additions. Personally, I have been on an iPhone for the better part of a year and I have been able to download free and paid apps from the Kenyan version of the iTunes App Store. It works just fine and I have to say using it has been a flawless process.

Over 1/4 of Kenya’s population is now online from a population of 40 million. Going forward, it seems, more mobile app stores should come to market in Africa in addition to Google’s Android Market and Nokia’s OVI store. Other late entrants to this space include Samsung’s BADA platform which is slowly but surely deploying “local” mobile apps for the African marketplace. In most of these mobile app stores, one can pay using operator-based billing or credit cards.

Apple’s additional iTunes App Store launches in Africa go to show that there is indeed a healthy level of interest for mobile apps in Africa. Indeed, it can only mean that the uptake of iOS devices is going mainstream, and more consumers are expected to advantage of this trend where mobile apps are concerned. In addition, mobile application developers can reach a wider customer base for their apps on the iOS platform than ever before – in Africa and beyond, leading to higher sales numbers.

 

Safaricom slashes Internet prices by 150%.

Press Release

Move is meant to pass the benefits of an improved business and regulatory environment to customers and is in response to the presidential directive on internet pricing.

Beginning today, Safaricom subscribers can enjoy more affordable internet services following a major price reduction as the country’s leading telecommunications company passes on the benefits of an improved business and regulatory environment to its customers.

The reduction has been effected by increasing the data volume for every bundle by up to 150 per cent for the same value. For example a subscriber who pays KShs999/- for 600 MB of data will now get 1500 MB, indicating a more than double increase in data volumes.

The move to lower the data access rates follows yesterday’s meeting between industry players and Government which was held to discuss how best to implement the Presidential directive calling for a review of internet pricing in Kenya. President Mwai Kibaki made the directive two weeks ago when he launched the government open data website (www.opendata.go.ke), which aims to boost transparency in governance and empower citizens with relevant information.

It further follows commitments made by the industry regulator, Communication Commission of Kenya (CCK) and the Ministry of Information and Communication to lower spectrum fees and review the overall spectrum policy for industry players by end next of month.

The government has also undertaken measures to address rampant fibre vandalism, which has been a huge cost to the industry, as well as classify ICT infrastructure as national utilities to bring the sector up to par with power and water providers. The new guidelines are expected to allow for compensation by local authorities and public works bodies for damage occasioned to ICT infrastructure during road or sewer construction.

According to the new prices issued today, heavy data users will also have the option to subscribe to either a weekly tariff for KShs1,000 or a monthly tariff for KShs3,000. This allows them to manage their data spend and access internet without worrying about their usage.

While announcing the reductions, Safaricom CEO Bob Collymore said the move was in line with the Safaricom 2.0 culture which puts customer needs at the centre of all the firm’s actions. “We are continuously reviewing our value proposition to ensure that our customers enjoy unrivalled communication services at the most affordable rates while expanding the options available to them.
“Safaricom is sensitive to the strain placed on our customers’ finances by the obtaining high cost of living and hence our effort to ease this by passing the benefits of an improved working environment by lowering our prices.”

The unprecedented price reduction is expected to further underline Safaricom’s leadership in the data market in Kenya. Besides being a major investor in infrastructure, Safaricom has also taken the lead in developing local content to make the internet more useful to Kenyans. Today, nine out of 10 regular internet users rely on the Safaricom’s network, which consists of Kenya’s fastest 3G network, a growing WiMAX footprint and the widest data and voice network coverage across the country.

Mr Collymore thanked the CCK and Ministry of Information for leading by example in addressing the industry’s concerns regarding the macro issues affecting the pricing of internet access in the country. Mr Collymore stated further, “We see this improved offering as the first phase of our data strategy and we are confident that as the Government follows through on its commitments to address our remaining concerns, we shall pass on additional benefits to the consumer”.

A retrospective on Naija (that’s Nigeria for you and me).

“I no go lie, I love this country”

- Pidgin English quote seen scrawled on a building wall in Lagos, Nigeria. 

A street in Lagos

This blog post has been simmering in my head for close to two months since I first visited Nigeria, Africa’s most populous country with an estimated population of 160 million. That’s 4 times the population of Kenya. Everything about Nigeria, or “Naija” as Nigerians often refer to their country in Pidgin English is big. It’s a big country. Nigerians have big egos. Nigerians believe big in their country. Nigeria has big challenges, but also, big potential.

There is no doubt that Nigeria is Africa’s biggest sleeping giant when it comes to countries. This is a country that generates an estimated US$ 60+ Billion per year from oil revenues. However, Nigeria has a big challenge with electricity as evidenced by the constant drone of back-up generators all over Lagos. Indeed, it’s a big paradox that generators are the default rather than the back-up source of electricity from a country that generates most of its revenue from oil exports.

The beach in the Eko area of Lagos

On arriving in Lagos as I did recently, the first thing that hit me was the heat. Having been brought up in the coastal city of Mombasa in Kenya, I thought I knew the meaning of tropical heat. However, Lagos takes heat to a whole new level. Its like you swim in the heat and humidity – it actually feels like the heat is roasting you. The Lagos folks reassured me that it was not even the hottest time of the year – I was shocked to learn it was actually considered to be “OK” by Lagos standards – imagine that!

Other things that caught my attention in Lagos was the large number of expensive and high-end cars that you normally would not see in East Africa. These included American luxury brands. Nigerians like their cars big. It’s what I would call the “Oga” culture. Oga means “boss” in Pidgin English, which is widely spoken in Lagos and Nigeria in general. In Lagos, as I imagine is the case in the rest of Nigeria, your car says a lot about you. Nigerians take their cars very seriously as a status symbol.

Lagos traffic jams are legendary – you can be in traffic for 4 hours at a time. For this very reason, you need to start your travels early if you have any hope of making meetings on time. It helps if you have an office in the suburbs like Ikeja but live or stay around areas like Ikoyi or Victoria Island. This way, you go against the traffic in the mornings and vice versa in the evenings after work. However, property prices in areas such as Ikoyi and Victoria Island, as well as outlying areas are notoriously expensive and out of the reach of most Lagos residents – either to buy or rent.

Jolof rice and spicy chicken

The food in Nigeria is also hot and spicy. Not, not the way you think. It’s really really hot and spicy! I tried some local favorites like jolof rice and spicy chicken  – trust me, I worked up a sweat eating that food although it does taste really fantastic. Which reminds me, Nigerians definitely have the hustle all about them. They are hardworking people and in a city like Lagos that has over 8 million inhabitants, you definitely get the feeling that its “do or die” in terms of how hard people work, or hustle. The attitude shows – it’s the reason that the Nigerian economy is growing in the way it is. Many Nigerians are rebuilding their country through their sweat and not through the many scams that have plagued them for years.

A model of the Eko Atlantic development in Lagos

One of the most interesting and unexpected aspects of Lagos for me was the development known as Eko Atlantic. This is a development that is being built in the Eko area of Victoria Island to reclaim land from the ocean in much the same way as has been done in Dubai. It’s truly ambitious and already they are selling large tracts of land for residential and commercial investments at Eko Atlantic. This was totally unexpected and I was quite impressed since it goes to show the kind of ambitious things that Nigeria is able to do with the resources it has. You can find out more about Eko Atlantic here.

In terms of the technology scene, Nigeria is without a doubt one of the epicenters of Africa. Nigeria has a mobile subscriber base of approximately 120 million. In addition, active Internet users stand at around 50 million based on recent estimates. These numbers point to the fact that Nigeria is considered to be one of the most promising markets for technology products and services going forward – the numbers are simply staggering.

Dealfish.com.ng branded taxi in Lagos

As in Kenya, the Internet market is still very nascent in terms of e-commerce and digital content but this fast changing as many established technology brands, start-ups and business incubators set-up shop in Nigeria. Dealfish is also operational in Nigeria. Mobile money has not grown (yet) in the way it has in Kenya yet but the potential is enormous. Indeed, Nigeria’s economy was recently predicted to overtake South Africa’s within the next 15 years. This is happening as a result of Nigeria’s revenue sources diversifying and expanding on an unprecedented scale.

Africa’s sleeping giant is on a roll, waking up after many years of political instability, widespread corruption and general mismanagement of massive resources. That’s the new Naija for you. As a friend of mine who travels regularly to do business in Nigeria once told me, “a business is not a big business in Africa unless its big in Nigeria”. I second that – I no go lie.

It’s time to get serious about digital marketing measurement in Africa.

If your marketing online in Africa, chances are you could be seriously getting ripped off. I am talking about brands and businesses that are spending serious cash on digital marketing with a myriad of online publishers. The reality is that in many cases, the places where they are marketing are not delivering the goods in terms of the expected online traffic, as marketed by the online publisher. There is a simple reason for this – there is no real focus on accurate and detailed digital measurement.

Let me start by saying that there are many ways of measuring digital marketing performance. One of the most common tools these days is Google Analytics. In plain English, this free tool from the world’s largest search engine company is able to give you a detailed analysis of how well your web site is performing. Some of the key metrics on Google Analytics or any decent analytics tool include impressions, traffic sources, unique visitors, conversions, etc.

In a nutshell, you can track your web site performance down to very fine minutiae. In addition, as an online marketer, you can ask the online publisher you hope to use or already use to give you access to their analytics reports to make an informed decision as to whether to market with them or not. Typically, a snippet as below from a Google Analytics report is what you could expect to see:

 

 

 

 

 

 

One particular metric that for some reason is still being touted in Africa as a way of measuring online marketing performance is “hits”. You will often hear of online publishers claiming to have “millions of hits” per month and they will try to get you as an advertiser using this metric. The truth is this term and method of measuring web site traffic went out with the first dotcom crash a decade ago.

What matters these days more than anything are unique visitors per month who come to your web site as a result of advertising – this is really the gold standard of how to measure an online publisher’s true performance. However, sometimes, getting this information is challenging and subtler methods can be used to get a more detailed picture on exactly how well an online publisher is doing.

In addition to web analytics, there are several web sites that do offer a way of gauging an online publisher to see if they are worth their salt, so to speak. One such web site is Alexa. Alexa is a web site ranking service that has been operational for sometime now. Alexa uses a toolbar that is installed on web browsers to get an idea of how often a web site is visited. In most cases, Alexa will give you the 100 top web sites in a country for free.

However, Alexa is not perfect. It is possible for the rankings to be manipulated, but to a large extent it is more or less accurate in terms of telling you if an online publisher is doing well or not. For instance, if you put Dealfish.co.ke, the website I run in Kenya on Alexa, you will find that our web site currently has a ranking of 11 – meaning it’s the second most popular local web site in Kenya. It will also rank any other web sites you may want to test using various online tools – definitely worth a spin if you want to get some insights on where the online traffic is in Kenya as below:

 

 

 

 

 

 

 

 

 

 

 

 

 

Another website that I simply love for digital marketing measurement is Compete. Compete has both free and paid services, just like Alexa. However, one of the coolest aspects of this site is that it lets you compare a web site against the competition in terms of unique visitors. This sort of insight is invaluable if you have limited online marketing spend and want to get a “thumb suck” of where your money would be best spent between an array of online publishers, based on traffic. It’s really quite simple to use and as you can see below the following does give some interesting comparisons on traffic between three competing web sites:

 

 

 

 

 

 

 

 

This list of digital marketing measurement tools is not exhaustive. It just goes to show the various ways in which you can make informed decisions when you are considering online marketing alternatives. At the end of the day, it simply means you can make better calls on what would work best for your brand(s) or organization in the very nascent digital marketing landscape that is in Kenya, and the rest of Africa

[Finally!] The arrival of QR Codes in Kenyan print advertising.

This has been a long time coming and I was really wondering when it was going to start happening in Kenya. It seems that (finally!) QR codes are catching on in Kenya. Well, maybe not really catching on but lets just say its starting to happen. I was recently in Europe and traveled through a bunch of countries in both Eastern and Western Europe and one thing that was common was the use QR codes on all sorts of advertising. More specifically, you would see QR codes on shop fronts, posters, newspaper ads, magazine ads, billboards, and even napkins at restaurants. Yes, QR codes have gone very mainstream in the rest of the world and as usual Africa tends to lack behind, until now that is, or at least NOT in Kenya?

But, what is a QR Code? In a nutshell (and according to Wikipedia), “A QR code (abbreviated from Quick Response code) is a specific matrix barcode (or two-dimensional code) that is readable by dedicated QR barcode readers and camera telephones. The code consists of black modules arranged in a square pattern on a white background. The information encoded may be text, URL, or other data.” In summation, a QR Code is normally accessed using a mobile phone and when “read” using your phone’s camera and a QR code reader software it takes you to a web site address. This web site address would normally be one that is marketing a service or product, as advertised. I first found out about QR codes around 2 years ago and even did a blog post here on this blog.

So, the reason behind this blog post is that for the very first time (in my knowledge?) I saw a brand marketing in Kenyan media using a QR code. The brand in question is the luxury range of Fairmont Hotels who had a print ad with a QR code in today’s edition of the Business Daily Newspaper as below:

 

 

 

 

 

 

 

 

 

 

On scanning the QR code, one is taken to the promotional Fairmont YouTube video as below:

Now, the whole promotional campaign by Fairmont using this QR code is indeed global so it’s not one that started in Kenya. However, that they opted to use the QR code in their advertising in Kenya shows that this market has clearly “arrived” from a digital marketing perspective. One of the major caveats (in the pre-broadband past) has been the lack of fast and affordable Internet access as well as (advanced) feature or smartphones that could support such a digital marketing campaign in Kenya – consider the fact that the “destination” at the end of the QR code is a YouTube video and you start to get the picture. So, as a call to action for more local and ambitious brands in Kenya, its time to try some print-to-digital marketing using QR codes, as Fairmont have just demonstrated.

A candid view of [integrated] mobile marketing campaigns in Kenya.

This is the first post I have done on this blog after what has been a horrid 2 days. This blog went offline after I attempted to do a routine upgrade, the sort of which I have done many times when a new version of WordPress comes out (which is quite often these days at a time when the likes of the IMF, Sony and Citibank have been routinely hacked lately). However, as I have done on many occasions, I opted to be “lazy” and not do the highly recommended back-up. As an amateur techie, this proved to be a big mistake and it took two days and the help of one of my more “geekie techie” friends (thanks Mike!) to help sort it out. Lets just say the lesson is well learned and I will be 1) less zealous and 2) more cautious the next time I do an upgrade.

So, to get the blogging started this weekend I wanted to share some insights that came my way this week courtesy of a couple of text-based marketing messages I received on my mobile phone. Let me start by saying I do not yet know which, if, any marketing database has my mobile number but clearly it seems one does. I received two messages at different times. One was presumably from Safaricom promoting the Ngwalito Concert that is happening tonight. It was fairly innocuous and contained the ticket prices, the place (being Safaricom House), a mobile number to call and (yes!) even a shortened URL for a promotional web site/landing page. You can see the image of the screen grab above.

Now, when you open the URL in the above screen, here is what you get below. The big deal here is that this web site has been mobile web optimized meaning its easy to read on your mobile phone. It also has more information that is NOT within the text message. It’s a classic case of using mobile marketing channels to reach the mobile phone user, in this case on two distinct channels – SMS and mobile web. This is the sort of mobile marketing execution that will become more and more common in Kenya going forward, as is already the case in many global markets.

However, the reason for this post is that for every excellent case of mobile marketing there are others that are not as good – it’s about avoiding the pitfalls. Enter the other text message I received on the left from Rwandair this afternoon. Rwandair is the national airline for Rwanda, one of the most progressive countries in East Africa. Clearly, with this kind of mobile marketing it shows they are ahead of the curve (Kenya Airways, are you seeing this?). However, for me, a glaring mistake is that they did NOT to include a phone number to call, or an office location? However, they do have a URL for a landing page on their website for “deals” – excellent! Well, its good, the only problem being that it’s not a shortened URL (many URL shortening services today also offer detailed metrics for who actually clicked it and from where in the world so Rwandair could be losing out on serious data insights).

On clicking the Rwandair landing page for their offers above, one arrives to the page on the right. What’s wrong with this picture? This is a mobile marketing campaign that started off with a text message to a known mobile number, which otherwise could not have been delivered. In addition, the sender of the message also inserts a URL for a landing page on their web site for one to “see” what the “deals” on Rwandair are on their mobile phone. Therefore, why is it that the landing page in question has NOT been optimized for the mobile web and one is instead taken to a standard “full-sized” web site that would only run well on a “full-scale” computer. It’s a big glaring mistake in a country where over 50% of 10+ million Internet users go online via their mobile phones – How did this happen? Ironically, this is not the first time I have seen this happen for other similar campaigns – there are many other cases where the mobile marketing web site needs to have also been optimized for mobile web users – it’s really the basics in my opinion.

In concluding, I applaud both Ngwalito/Safaricom and Rwandair on both of these integrated mobile marketing campaigns. This is what needs happen on a broader scale in Kenya and the rest of Africa where we can leverage the most ideal channel to reach customers in a targeted way – all 500+ million of them throughout the continent on their mobile phones. However, as the manner of execution goes to show, small details really do matter. Nevertheless, mobile marketing is getting more and more advanced in Kenya and this goes to show that the future of digital marketing in this region is finally, and, really going mobile.

New addition:

I also came across the campaign below from Elite Computer who are authorized Apple Resellers in Kenya. They too are using a mobile ad network for marketing and this in turn leads to a mobile web landing page. A good effort from them too!