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Kenya launches its global outsourcing strategy.

Kenya’s ICT Board has launched its Business Process Outsourcing (BPO) value proposition strategy which is focused on Kenya becoming a global niche player for outsourced call center sales and customer service. The global market for BPO services currently stands at approximately US$ 220 million. The Rockefeller Foundation has given the ICT Board funding to the tune of Kes. 39 million to drive the BPO strategy for Kenya, which is one the key drivers for for vision 2030.

Kenya is renowned globally for a highly skilled workforce with a good command of English and neutral accent that makes them ideal for call center outsourcing. Hereto, Kenya has been unable to tap to leverage this potential due to costly satellite-based telecommunications – this is set to change starting this month when the SEACOM high speed undersea data cable goes live followed by TEAMS later this year and EASSY next year. As a result of the much faster and low cost data and telecommunucations, costs will drop by as much as 70% from what they are today.

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3 Comments

  1. Maureen
    July 7, 2009 at 8:12 am — Reply

    Its good to know people are doing something about the outsourcing through call centres but where are the jobs if i may ask?Am so intrested in this field but canot find any work

  2. July 17, 2009 at 1:50 am — Reply

    Rosetta College is offering free info and induction class into business process outsourcing. The class is free so if you feel that there are is no clear information on jobs, then we welcome you to the real world of outsourcing.
    Tom Mboya street, Njengi house. 7th floor
    tel 0722 136804
    0737 155508

  3. September 30, 2009 at 9:34 am — Reply

    Transfer of personal data across borders from the EU and US is becoming increasingly difficult as the governments seek better to protect citizens and themselves from e-crimes, job loss and tax revenue loss.

    On the discussion table are two possible regimes – either
    Let individuals give permission to outsourcing service providers, on a case-by-case basis, access to their personal data, and be personally liable for the consequences
    or
    Legislate a rulebook compatible with local data protection laws to control the exportation of all citizens’ data.

    In its extreme form, personal data protection laws and requirements for legal and technical standards could force BPOs to locate their server equipment and staff in the source territories of the data, thereby killing the offshored BPO business.

    Does anyone in the outsourcing industry in Kenya share this view?

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