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Barclays Bank of Kenya launches Mobile Banking Services.

Earlier this week, Barclays Bank of Kenya (BBK), Kenya’s largest bank in terms of assets finally launched a mobile banking service, Hello Money. Hello Money is a USSD-based mobile banking solution that uses a secure gateway and PIN code entry for customers – this is far more secure than the “push and pull” SMS-based mobile banking that is vulnerable to hacking.

The Hello Money service is being offered to BBK customers currently in conjunction with Safaricom, Kenya’s leading mobile network – the service will be extended to other mobile networks in due course. There is nothing specifically revolutionary about the BBK mobile banking solution since other Banks in Kenya like the Co-operative Bank, Equity Bank and Standard Chartered Bank already have mobile banking offerings in place and have done so for sometime now.

Rumour has it that the service was developed and delivered in Kenya by Cellulant, the value added services (VAS) mobile company. This is quite encouraging since BBK has been known in the past for sourcing ICT solutions almost exclusively from their UK operations and then localizing them to the marketplace.

Nevertheless, the Hello Money service will greatly improve BBK customers’ banking convenience and efficiency by enabling the following services directly from the mobile phone:

  • Checking of bank account balances
  • Transferring funds from one account to another
  • Pay for utilities like water and electricity bills
  • Ordering of checkbooks and statements
  • Secure changing of PIN
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23 Comments

  1. […] New blog post: Barclays Bank of Kenya launches Mobile Banking Services. http://moseskemibaro.com/?p=405 […]

  2. Joe
    June 5, 2009 at 10:04 am — Reply

    I can confirm that BBK sourced the system from India, not Cellulant..

  3. June 5, 2009 at 10:55 am — Reply

    I second that. Its from india, its been deployed there too and not only in Kenya but other countries where Barclays operates

  4. June 5, 2009 at 10:57 am — Reply

    Joe, thanks for the clarification that the mobile banking system came from India and not Cellulant. Do you work for BBK?

  5. lwandamagere
    June 5, 2009 at 11:13 am — Reply

    Joe/Moses,

    Actually, the solution was a partnership between Cellulant and an Indian company.

  6. June 5, 2009 at 11:20 am — Reply

    @lwandamagere. Thanks for the clarification. Heard that Cellulant also did the mobile banking solution for Standard Chartered – clearly, its an area that they are starting to dominate!

  7. ebby
    June 6, 2009 at 7:46 am — Reply

    And Kenya’s biggest bank by assets is now KCB

  8. chris
    June 8, 2009 at 9:57 am — Reply

    Can anyone tell me or give me a link to a good sample marketing plan website

  9. will
    September 2, 2009 at 7:39 am — Reply

    i know its a tad late but there really was no partnership btwn the indian firm and cellulant, cellulant just provided the connections to the MNO’s but the application is from an indian firm entirely.

  10. […] itself from the competition by always being available to them, atleast on phone. This move follows BBK’s launch of mobile banking with their Hello Money service as well as more recently Internet […]

  11. December 11, 2009 at 10:58 am — Reply

    Great discussion is going on this blog for Barclays Bank of Kenya (BBK), i’d like to join with you guys and gain knowledge from it.

  12. JOHN MUIA
    December 28, 2009 at 8:10 am — Reply

    this is why i like banking with Barclays. they will always find a better solution to your banking needs.
    so open and simple to anyone. thank you guys..

  13. March 28, 2010 at 5:06 pm — Reply

    KCB is large by branch network and not Asset value. Look at its loan book? See 2009 financial results. BBK remain the biggest by ASSET value.

    • March 29, 2010 at 10:13 am — Reply

      Noted. Thanks for the clarification. Good to have knowledgeable people like you out there.

  14. Ayub
    April 8, 2010 at 3:24 am — Reply

    why is the service been compared to Equity and Coop and the services they offer are so minimal they need to add transactions such as withdrawal to Mpese it would really b an added advantage.

  15. Beatrice
    August 12, 2010 at 12:42 am — Reply

    How do i subscribe to MBANKING at Barclays? I am an account holder and already they are charging me but i am not enjoying the service….

    • August 12, 2010 at 4:48 am — Reply

      @beatrice I suggest you get in touch with them directly. Barclays that is.

  16. August 22, 2010 at 9:56 am — Reply

    how do i know my account balance when i am out of the country for couple of months.i’ll appreciate if there is a way to know through your website.
    thank you.

    • August 24, 2010 at 3:26 am — Reply

      @bashir please check with Barclays Bank of Kenya directly on this one.

  17. murage
    December 12, 2010 at 6:48 pm — Reply

    Nice topic, forgive my late entry found some really useful information on how to register for Cooperative Bank’s M banking service and how to deposit money from your Mpesa to your bank account and the reverse here: http://www.thetimpata.com . Its so well laid out..including the charges.

  18. May 30, 2011 at 9:12 am — Reply

    Mobile banking on my SAMSUNG C3010S

  19. January 29, 2012 at 2:57 am — Reply

    Barclays in planning to launch full fledged Internet and Mobile Banking soon in Kenya. Developed inhouse from professionals across UK, Singapore, India, South Africa, Lithuania and USA. Stay tuned

  20. March 31, 2013 at 9:49 pm — Reply

    Hi Moses Kemibaro,
    This might be off topic, however, http://www.data-jobs .co.uk advertised for online jobs in our local newspaper the’daily nation’ for online jobs in which I applied by completing the online tests,thereafter I got message to the fact that I have been offered the job though I had to pay them through there barclays bank bank account no.40047074,sort code:20-23-60,IBAN NO.GB41-BARC-2023-6040-0470-74,SWIFT CODE:BARCG22. sterling pounds 38/- for software and training pack to enable me start working,however ever since I parted with the money through bank transfer i.e through National BANK OF KENYA Kisumu branch vide reference no.ksm/swt 40/069 on the 19-9-2007,upto today I haven’t heardfrom them despite several reminders.I really want to know the genuinity of this company or whether I lost the my borrowed money to conmen out to benefit from jobless youth in africa. There address is data jobs lmt,imperial way,Newport,NP108UH,United Kingdom.
    All the Best
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