Orange Kenya’s web site goes live.

Orange KenyaI seem to be a little behind the news lately so I only found out this morning that Orange Kenya, Kenya’s third GSM mobile network operator has launched, as has their web site at www.orange.co.ke – it is indeed world-class in terms of design and technology. However, on closer inspection, and looking at other Orange Country web sites globally, its apparent that the Orange Kenya web site is based on a global pre-defined template and content management platform. The only difference is that the content in the Orange Kenya web site is localized. Its also apparent that the site is not hosted in Kenya since its quite slow to download. This points to the fact that the site seems to be hosted at Orange Mauritius, which is 20 hops or so from my internet connection – that’s a very long path to take. However, the strange thing is that Telkom Kenya has more than adequate bandwidth and web site hosting infrastructure to host the web site in Kenya, unless perhaps they are unable to accommodate the Orange Kenya web site locally for some reason?

In any case, the Orange Kenya web site is well put together and really sets the bar for the other telecommunications companies in Kenya. Its easy to navigate and highly intutitive, I also really like the collapsable menu system which means that you don’t have wade through long content pages. The pricing information for their prepaid and postpaid packages is very easy to follow, as is the case for their handsets section. Another aspect to the site, which is common on many Orange web sites is that apart from corporate information, they also have content areas for general news, events, entertainment, etc making them far more interesting to visit than a typical corporate web site.

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12 thoughts on “Orange Kenya’s web site goes live.

  1. This is not Orange but still the old Telkom as far as I am concerned. They recently advertised for a wireless livebox offer in the media and also in their website only for me realise that there is no such thing. Either this was a ploy to pull in customers or they still have the ancient telkom staff running their marketing department.Essentially, the “wireless” livebox is advertised to go for a little less that 5000 bob but in actuality, this thing is not wireless but requires a telephone wire connection.So the next option they present you with is a wireless modem that goes for slightly more that 11000 bob. I was unfortunate to have fallen for this for I forked out my hard earned cash for this modem. To my shock, the internet quality is utterly pathetic. The speeds are no more that a quarter of what they promise and the connection is eternaly down.Believe me, this is still the old telkom and not even investors from outer space would change anything here.I guess 99 % of its staff was retained and this should explain their quality of service. Let no one be fooled by the sweet adverts for you are in for disappointment if you dare buy into their tricks.

  2. ITS ONE THING TO HAVE RUDE CUSTOMER CARE STAFF(SINCE THEY CONTRACTED)BUT ITS SAD TO HAVE THE SECRETARY TO THE MANAGING DIRECTOR BEING ABUSIVE TO CUSTOMERS WHO WOULD WANT TO PUT THEIR COMPLAINTS TO THE MD,THE REASON WHY OTHER NETWORKS BOST TO BE THE BETTER OPTION,ITS THE ATTIDUTE OF THE STAFF AT TELKOM/ORANGE.
    I MOVING ON SORRY

    • It would be good to know what you mean by being abusive, I am also aware that a secretary foremost task is to screen all calls and direct as needed, for a firm like Telkom Kenya which employs over 400 customer care staff and also subcontracts other companies to manage their customer care calling the CEO for all complaints doesn’t really make business sense, to be fair to Telkom Kenya their services have improved leaps and bounds from the old TKL we grew up with

  3. i have been frastated by customer care staff. i have a golden idea which can aplift orange to the heights of safaricom or better . but whenever i call, no clear advice or direction.

  4. Have had a terribly nasty experience with Orange Kenya Customer Care representatives on line 100 and no response on line 121. Anybody who dares call this line for help should be warned that they will do so at their own peril.

    Those charged with the duty of helping customers only succeed in making customers feel a nuisance and foolish. Customers are automatically supposed to know how Orange comlpicated lengthy procedures work!

    Have moved on swiftly!

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