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Like many of its 20+ million odd subscribers, I learned the hard way that even the super successful and behemoth that is Safaricom is NOT immune to Murphy’s Law which states that ‘anything that can go wrong, will go wrong’. Indeed, not being able to make phone calls or M-Pesa

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Clearly there is change happening at Telkom Kenya since it was acquired by Helios Investment Partners last year. There has been major changes in terms of how many people have hired at senior and middle management. These changes are starting to manifest themselves in the marketing of their offerings as

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Nairobi, Kenya, April 01, 2017 – Inexpensive smartphones are enabling mobile subscribers to access the Internet at unprecedented levels across the African continent. However, it’s a challenge to keep mobile devices powered up, especially when access to electricity is often expensive, and unreliable.  It is estimated that as many as 600

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I received information earlier today that Surf and Facebook officially launched Express Wi-Fi in Ongata Rongai. The basic concept behind Express Wi-Fi is that access to the Internet should be available and affordable for everyone in Kenya. Express Wi-Fi is designed to be a fast affordable public wi-fi hotspot service with

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Yesterday evening Safaricom launched its new flex bundles. Flex bundles are different from what Safaricom has offered to-date in that they are an integrated bundle that includes voice, data and SMS in a package that enables to use any or all of them based on what is called a flex

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Yesterday the Commercial Bank of Africa (CBA) launched Loop, their millennial focussed digital banking offering. CBA is not the first to go this route in Kenya as Safaricom did the same with their Blaze offering last year. It seems to me, that as is the case globally, every brand and

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WARNING: Long blog post alert! Background Approximately one month ago Analysys Mason released a controversial (draft) telecommunication competition market study report as commissioned by the Communications Authority. The report was leaked in late February 2017 and the media, both local and international, were quick to point out that the report

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Earlier today the Kenya Revenue Authority (KRA) has launched the Regional Electronic Cargo Tracking System (RECTS), connecting with Rwanda and Uganda in reducing the cost of cargo transportation along the Northern Corridor. RECTS allows revenue authorities in Rwanda, Uganda and Kenya to jointly and electronically track and monitor goods (whose

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Vodacom Tanzania, the leading mobile network in Tanzania has received the green light today to have an initial public offerings (IPO) as mandated by the Government of Tanzania for all telecommunications companies operating there.  Vodacom Tanzania’s Managing Director Ian Ferrao confirmed that the Capital Markets & Securities Authority (CMSA) has approved

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Earlier this afternoon I received an excerpt of the the annual “Mastercard Love Index”, an analysis of payment card transactions over a three-year period. The latest insights from the same have revealed that sentimental spending has increased by 49 percent and love is the latest thing to go digital, with

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